Merchant Payouts
Learn how payouts work for Card, Bank Transfer, and Crypto payments.
Tapaya aggregates funds from various payment channels and settles them directly to the merchant's bank account. The payout schedule and mechanism depend on the specific payment method used. The documentation below provides detailed information on configuration and settlement expectations.
Payments are processed through our network of processing partners. Payouts are automatically deposited into your bank account according to your schedule.
Configuration
All configurations must be completed via the Platform or API.
Platform Settings
In the Payment Methods section of the Platform, you can modify various options that affect transaction pricing.
Financial Workflow
Balances
The merchant account maintains two distinct balances to ensure transparency and manage risk:
- Pending: Funds from recent transactions that are currently being processed and are not yet eligible for payout. This status reflects the time required for funds to move from the cardholder's bank through the card networks to our acquiring partners.
- Available: Funds that have cleared the necessary holding period and are ready for deposit. Once funds move to this state, they are queued for the next automatic payout cycle.
Payout Schedule
Payout schedules vary by payment method. Each method operates on a specific cycle which corresponds to the speed which money moves across the different networks.
| Payment Method | First Payout | Cycle |
|---|---|---|
| Card Payments | 5-14 days | D+3 days |
| Bank Transfers | Instant or D+1 | Instant or D+1 |
| Cryptocurrency | D+1 | D+1 |
For example, D+3 means, that payments created 3 days ago are paid out.
Payouts are initiated automatically once the Available balance exceeds the 30 KÄ threshold per currency and payment method. If the balance is below this threshold, funds are rolled over to the next settlement cycle. They will continue to accumulate until the threshold is met.
First payout
The first payout may take up to 14 days due to the KYB (Know Your Business) verification process, which is a standard anti-money laundering (AML) requirement of our payment processors.
Invoicing
For financial records invoices are provided for all payment-related fees at the end of each month.
- Payment processor sends invoice for payment services directly to the merchant.
- Tapaya send invoices for technical infrastructure directly to the merchant.
- If you collect a revenue share, we will add this to the Tapaya invoice and debit the merchant, see Platform Payouts.
Tapaya-issued invoices are also accessible in the Tapaya Platform in the Invoices section under each merchant.
Reverse charge
If the merchant operates in a different country than the payment processor or Tapaya, they might be subject to reverse charge and mandatory EU tax registration. Check with the local law.
Chargebacks
A card chargeback is a reversal of a card transaction initiated by the cardholder through their bank. For merchants, it occurs when a customer disputes a charge, often citing issues such as non-receipt of goods or services, defective products, or billing errors.
Once a chargeback is filed, the payment is immediately removed from the merchant's account while the dispute is being investigated. The merchant is given the opportunity to respond with evidence. If the bank rules in favor of the customer, the funds are permanently returned to the cardholder and the merchant will incur a chargeback fee.
Excessive chargebacks can lead to higher processing costs or even termination of the merchantās payment processing account.
Responsibilities
Tapaya handles all payouts to your customers on your behalf.
| Requirement | Tapaya | You | Merchant |
|---|---|---|---|
| Education | |||
| Engagement | |||
| Collecting payments | |||
| Settlement | |||
| Invoicing | |||
| Resolving Disputes |