Monitoring

Maintaining a reliable payment experience requires visibility into the operational status of all underlying services. Tapaya provides a public status page to monitor the health of our systems in real-time.

Status Page

Our status page is available at status.tapaya.com. It provides a transparent view of our service availability, scheduled maintenance, and incident history.

Key components you can monitor include:

• API Services: Availability of our REST API endpoints.
• Payment Processing: Health of the core transaction processing engine.

Incidents

When a service is degraded or unavailable, we publish an incident on status.tapaya.com. Each incident is updated in real time as we investigate, identify, and resolve the issue, so you always have an accurate picture of what is affected and what to expect.

Every incident includes:

• Severity: The level of impact, from a partial degradation to a full outage.
• Affected components: Which services (API, payment processing) are impacted.
• Timeline: Timestamped updates covering investigation, mitigation, and resolution.
• Recommended workarounds: When available, temporary mitigation steps you can apply to reduce impact while a permanent fix is in progress.
• Resolution: Confirmation that the issue is fully resolved, including the time service was restored to normal operation.
• Post-incident summary: A root-cause overview published after major incidents, along with the preventive measures we are taking.

Temporary mitigations

While an incident is open, check the latest update for any recommended workaround so you can keep serving customers until the underlying issue is resolved. Depending on the incident, this may include:

• Retrying with backoff: Re-submitting failed requests using exponential backoff rather than tight retry loops.
• Queuing transactions: Holding affected operations and replaying them once service is restored.
• Falling back: Switching to an alternative payment method or rail that is unaffected by the incident.

When no workaround is available, the incident update will state so explicitly, so you are never left guessing.

Past incidents remain available in the incident history on the status page, so you can review previous events, their resolutions, and our response to them.